Privacy Policy

This Privacy Policy explains how Whackaus Casino may collect, use, store and disclose personal information when you visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly and transparently while supporting secure, reliable and lawful gaming for players in Australia.

Whackaus Casino holds two licences issued by the Curaçao gaming authorities - one under the CGA and one under the GC - providing a regulated framework for player account security and game integrity.

Information we may collect

The information we handle depends on how you use the website and services. Some information is provided directly by you, while other information may be collected automatically when you browse the website or use your account. We seek information that is reasonably connected with operating, securing and improving the service, providing support and meeting applicable obligations.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential or contact details, username, account credentials, communication preferences and information included in support enquiries. We may also keep records of account activity, communications, requests and choices about marketing or other messages.

Identity and verification information

To help confirm identity, age and eligibility, we may request verification documents or related information. This may include identity document details, images or copies of documents, information used to confirm account ownership and information needed for security, fraud prevention or responsible gaming checks. Verification information should be provided only through the channels made available for that purpose.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagering, account balances, payment methods and other transactions. Payment service providers may process payment details on their own systems. We may receive information needed to confirm a transaction, investigate an issue, prevent misuse and maintain accurate financial and account records. Players should not send complete payment card details through ordinary support messages.

Device, cookie and usage data

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location information, referral details, pages viewed, session times and information about how features are used. This helps us maintain website performance, detect unusual activity, improve security and understand general usage.

Information from service providers

Where appropriate, information may be received from payment providers, identity and verification services, fraud prevention services, technology providers or other parties that help operate the website. We may combine this information with information held in your account to keep records accurate, protect the service and meet relevant obligations.

How we use and share information

Personal information may be used for purposes connected with providing and protecting the website and casino services. The precise use depends on the information involved, the service requested and the circumstances in which the information was collected.

To create, maintain and administer your player account.
To provide casino services and respond to account or support requests.
To confirm identity, age, eligibility and account ownership.
To process deposits, withdrawals and other transactions, including investigating payment issues.
To conduct verification, security, fraud prevention and anti-money laundering checks.
To detect and investigate account misuse, cheating, collusion and other suspicious activity.
To meet legal, regulatory, tax, accounting, financial crime and responsible gaming obligations.
To provide customer support, resolve complaints and keep records of communications.
To monitor and improve website performance, usability, reliability and security.
To send service messages, account notices and other essential communications.
To send marketing communications where permitted and where consent or another lawful basis applies.
To enforce applicable terms and protect the rights, safety and security of players and the service.

We do not use personal information for purposes unrelated to the reason it was collected unless a further use is permitted or required. Where marketing preferences are available, you can choose whether to receive promotional communications. Essential account, security, transaction and service messages may still be sent when they are needed to operate or protect your account.

Sharing information

Information may be shared with service providers that help operate the website and casino services. These may include payment processors, identity and verification providers, fraud prevention services, hosting and technology providers, customer support platforms, analytics providers and professional advisers. Such providers should handle information only for appropriate purposes and with suitable safeguards.

Information may also be disclosed where necessary to comply with a lawful request, protect players or the public, investigate suspected unlawful activity, enforce applicable terms, complete a business transfer or protect the security and integrity of the service. Some recipients may be located outside Australia. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful handling.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on your device that can help remember preferences, maintain sessions, support account functions, measure website activity and improve security. Some cookies may be necessary for the website to work, while others help us understand usage or support relevant communications.

You can manage, restrict or delete cookies through your browser settings. If you block certain cookies, some website features may not work correctly or your preferences may not be remembered. Browser controls vary, so check the settings and help information for the browser or device you use.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods and staff or provider procedures. However, no website, online account or method of transmission can be guaranteed to be completely secure.

Players should protect their passwords, avoid sharing account credentials, use trusted devices and contact support promptly if they suspect unauthorised account activity. You should also take care when using shared or public devices and sign out of your account when your session ends.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction, security and communication records must be kept for a period required by law even after an account is closed.

When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational considerations. Closing an account does not automatically remove records that we are required to keep.

Age-restricted services

Casino services are intended for adults who meet applicable age and eligibility requirements. We do not knowingly seek to provide gambling services to children. If you believe a child has provided personal information or created an account, contact support so the matter can be reviewed and appropriate steps can be considered.

Your privacy rights and enquiries

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information we hold about you. These rights may include requesting access to your data, asking for correction of information that is inaccurate or incomplete, requesting deletion of your data, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a concern about our handling of personal information.

How to make a data request

To exercise your data rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@whackauscasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where disclosure or deletion could affect account security or another person’s privacy.

We will consider and respond to valid requests within a reasonable timeframe. Some requests may be limited or declined where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate reasons. If deletion is not possible, we will explain the relevant limitation where appropriate. Information that has been de-identified may not be capable of being linked back to you or deleted as personal information.

Marketing preferences

You can withdraw consent to marketing by using an unsubscribe option included in a marketing message, changing available communication preferences in your account or contacting support@whackauscasino.wtf. We will process the request as soon as reasonably practicable. You may continue to receive essential service, security, transaction or account communications because these are not marketing messages.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The latest version will be made available on the website. If changes are significant, we may provide an additional notice where appropriate. Your continued use of the website after an updated policy is published indicates that you have read the updated information.